Is that too much imagery? Sorry to some of you who are cleaning up hot coffee off your ifoam but I am about to do something I have NEVER EVER done in my Social Media life. I am going to use this blog to call Bullshit to a business that is screwing people left and right and they think they are doing us a favor.
Seriously and I apologize if I am going to turn a couple people off because of this post. Personally I think it is kind of of a dick move to trash a company on social media and not get their side of the story. But here is the issue guys and gals – They won’t give me a straight answer and refer to some policy that they have to follow. Let me tell you what happened.
When we went to the Redneck Rivera I had to travel solo as Geranium was flying from Seattle and she was going to meet me in Pensacola. Traditionally I always book air travel through the airlines directly because I have never had any issues. They also are great about booking me on a flight if I get stuck or a flight gets cancelled. This trip since we were needing a car I booked through Expedia and did a bundle. I was able to get the car a tad cheaper even though the flight was fairly expensive. It was a direct flight so I really didn’t care too much.
Getting down to Pensacola wasn’t a deal and even though I was delayed on the ground in Newark no issues.
The return however, was eye opening on how Expedia and what I now have learned all other booking companies do with their customer service. For the return flight back to Newark our flight gets cancelled. It happens. Now I am on the phone with United Airlines to get rebooked. They inform me because I didn’t book directly with them I have to contact the booking company so I am on the phone with Expedia for about 20 minutes.
I get skillet on the phone and explain that my flight is cancelled and I would like to be booked on the next flight. Meanwhile Geranium has been automatically rebooked on a flight tomorrow because she has some serious airline privileges with United. I on the other hand do not so I am still on hold with skillet. He informs me that because the flight has been cancelled he can’t help me get on a new flight but will refund my money for the cancelled flight.
Then……and here is where I almost cause a fucking scene in the airport. He has the balls to ask me if I would like for him to book me on a flight tomorrow. I ask him what if this flight gets cancelled for whatever reason will he do the same thing and give me credit but I am shit out of luck? He says yes.
I ask for a supervisor, there isn’t one. I take to Twitter and Direct Messages and get no solution. Seriously I am now stuck in Pensacola and now have to shell out over 7 bills to get me home. I book my return directly with Delta since the United flight that Geranium was going to burn miles to get me on was now sold out.
I was pissed. I still am pissed. That is why I wanted to wait at least a month to take my anger out and post on Social Media. I want all of you out there, all 15 of you, to know that if you book though a booking company like Expedia and if something happens to the flight you are screwed.
Ok Rant over but seriously Expedia – Go Fuck yourselves.
I hope you at least had a laugh at my expense. Book Direct Folks. Don’t be a dumbass like Carbunkle Trumpet.